Niraj Jagwani's Blogs

Enterprise CRM Evolution and the Role of Salesforce Enterprise CRM has long moved beyond contact management. As the organizations scale across regions, business units, and digital channels, the legacy CRM often fails to support complex data structures, real-time insights, and seamless collaboration. This gap drove the thinking of enterprises towards considering CRM more as a strategic platform rather than being just a tool. Indeed, modern enterprises need CRM that shall unify customer data, support intelligent automation, and rapidly adapt to evolving business models. This is where Salesforce CRM has become the darling for large organizations. On a cloud-first architecture, Salesforce makes it possible for an enterprise to manage sales, service, and marketing for customer engagement through a single, connected ecosystem. What differentiates Salesforce at the enterprise level is the fact that it can scale without compromising performance or security. Enterprises can customize workflows,...